Refund & Returns Policy

By using Website and the services provided therein, you, the customer, agree to release Zaib from any and all financial liability in the form of a refund seven (7) calendar days after the shipment of your order and receipt of its tracking number. In order to be processed, any claims requesting a refund must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by Zaib’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.

Zaib may offer a refund depending on your order’s current status.

If you are unsatisfied at any time during the designer mockup process and would like to cancel your order, Zaib will issue a full refund within 3-7 calendar days of receiving your request.

If your order involves, by either request or default, the manufacture of a single physical prototype for your approval by either physical review or photographic review via email, we will produce this sample directly after your approval of the designer mock-up. Should you decide to cancel your order once this physical prototype has been made, a non-refundable amount 30% of your total order value (whichever is lower) will be deducted from your resulting refund amount as compensation for any material, mold, or production costs incurred.

Your order enters into full production immediately after you have approved your photo or physical sample (if your order has a sample phase) or immediately after you have approved your designer mockup (if your order does not have a sample phase). At this stage, all the materials required for your order have already been purchased and your product is being manufactured in its entirety. As such, should you decide to cancel your order during this period, a non-refundable amount of 60% of your total order value will be deducted from your resulting refund as compensation for all material fees, mold fees, and production costs incurred by Zaib.

Since all products offered by Zaib are completely custom manufactured specifically for your order (and therefore not re-usable by other customers), refunds are not provided after your order has shipped and you have received its tracking number. However, under special circumstances (as determined by Zaib), partial refunds (less any manufacturing and shipping costs) may be issued. If you feel that your order falls into this category, please submit a claim to our customer service team within seven (7) calendar days of your order being shipped and your receipt of its tracking number. Please note that all claims submitted more than seven (7) calendar days after this date are invalid and ineligible for consideration as per our Terms & Conditions.